Responsible Gambling Policy

At Emojino we take responsible gambling seriously. We want play to stay fun and under control, so we provide tools, guidance and clear options to help you manage your activity. If you ever feel gambling is becoming a problem, we encourage you to use the controls below or contact our support team for immediate assistance.

Our player protection principles

We believe in safe, informed play. We aim to prevent underage gambling, verify identity where required, and give players straightforward controls to limit spending and time. We respect privacy and treat requests for limits or account closures promptly and confidentially.

Activity-control tools

You can manage your play directly from your account. Available tools include deposit limits, session reminders, reality checks and temporary account breaks. These features are designed so you can set boundaries that match your personal budget and lifestyle.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. We also offer loss limits that stop play after a set amount of net losses. Limits can be changed through your account settings or by contacting our support team. Requests to reduce limits take effect immediately; increases may require a cooling-off period.

Time limits, cooling-off and self-exclusion

If you need a short break, use a time-out to suspend access for a set number of days. For longer-term decisions, self-exclusion blocks your account for months or years and prevents marketing contact while the exclusion is active. To request self-exclusion or account closure, contact support and we will process the request and confirm the outcome.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, neglecting personal responsibilities, or feeling anxious about gambling. If someone close to you raises concerns, take that feedback seriously and consider using limits or a self-exclusion period.

Tips for staying in control

Practical steps you can take include setting strict deposit limits, scheduling breaks, using session timers, avoiding gambling when stressed or under the influence, and separating gambling funds from everyday finances. Keep a clear budget and review your activity regularly to spot changes early.

Professional help and support organisations

If you need further assistance, reach out to your provincial problem gambling services, local health provider, or national resources such as Gamblers Anonymous and reputable treatment centres like the Centre for Addiction and Mental Health (CAMH). Our support team can point you to appropriate local services. If you are in immediate distress, contact emergency services or your health professional.