Stay in Control

Protecting our players and promoting safe, enjoyable play is at the heart of everything we do. As a regulated operator serving Canadian customers, we take a proactive approach to player welfare and create clear, accessible tools and guidance so individuals can make informed choices. Our policies are designed to minimise harm, support those who may be struggling, and provide easy routes to reduce or stop play when needed. This page outlines our commitments, practical measures, and the resources we make available to help keep gambling a controlled recreational activity.

Emojino Responsible Gambling

Our responsible gambling framework is guided by the principle that player safety comes first. Policies and staff training are focused on early detection of risky behaviour, prompt support when concerns arise, and ongoing improvement of protections based on best practice. Transparency and respect for privacy underpin how we handle sensitive cases and account interventions.

Player Protection Principles

Protection starts with clear information and easy access to limits and account controls. We aim to create a safe environment where customers understand the risks, can set boundaries, and receive impartial assistance. Fair treatment and timely responses are core commitments when handling requests related to wellbeing or suspected problem gambling.

Tools to Manage Gambling Activity

Deposit Limits

Daily, weekly, and monthly deposit limits are available and can be set via account settings or with help from our support team. These caps help control spending and can be adjusted up or down, although decreases take effect immediately while increases may require a cooling-off delay.

Loss Limits

Customers can apply loss limits to restrict how much can be lost over a defined period. We encourage using these alongside deposit limits to limit financial exposure and create a safer play experience.

Time-Outs and Self-Exclusion

Short-term time-outs and longer self-exclusion options are provided for anyone wishing to pause or stop activity. Self-exclusion periods disable access and marketing communications for the chosen duration and are supported by our account and compliance teams to ensure enforcement.

Recognizing Signs of Problematic Behaviour

Warning signs include chasing losses, neglecting commitments, increased frequency of play, or borrowing to gamble. Our monitoring systems and trained staff look for these indicators and may reach out with support or suggest restrictions when patterns suggest risk.

Guidance for Staying in Control

Practical steps to stay in control include setting pre-commitment limits, taking regular breaks, avoiding gambling when stressed or under the influence, and not treating gambling as a way to make money. Honest self-reflection and using our account tools are effective first steps.

Access to Professional Help and Support Organisations

For those needing additional assistance, we provide information and direct links to Canadian support organisations and national helplines. Referrals to professional counselling, financial advice, and local treatment services are offered without judgement, and our team will cooperate with external agencies where appropriate to support recovery.