Contact Us
Need help? Our support team is ready to assist with account questions, KYC and verification, deposits and withdrawals, technical issues, or general feedback. Contact us for quick answers, step-by-step guidance, or help with bonus and payment enquiries. Support is available via live chat, email and phone. We’ll work with you to resolve account-related issues promptly, protect your privacy, and explain any terms or transaction details. If you prefer, request a callback and our team can call you during business hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email for account and technical help) |
| General enquiries | [email protected] (Billing, payments and general questions) |
| Affiliate enquiries | [email protected] (Partner programmes, response within 48 hours) |
| Phone | +1 416 275 8391 (Call or SMS) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to reach us for detailed requests, account-related issues, or when you need to submit documents or explanations. Please email [email protected] with a clear subject line, your account ID, and up-to-date contact details to avoid delays. Allow 24-48 hours for a response and attach any relevant files to speed up verification.
Contact Form
Response Time
Our support team aims to reply promptly. Most inquiries are answered within one business day, while more complex issues, such as verification, payment investigations or security checks, may take longer depending on their nature. We appreciate your patience and will update you by email as your case progresses. Urgent matters can be escalated via live chat for faster handling.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve our site. Share what you like, what needs fixing or features you'd like to see, and our team will review every message carefully. Your input helps us refine the service and make the site easier to use for Canadian players. Thank you for helping us improve.