Terms and Conditions Policy
Welcome to Emojino’s Terms and Conditions page. This document explains the rules that govern use of our platform and the legal relationship between our company and users accessing services in Canada. By registering, depositing, or otherwise using our site you accept these terms, our privacy practices, and any additional rules posted in your account or the cashier. Please review the policies carefully and contact support if clarification is required before creating an account or placing wagers.
Account responsibilities
Account holders must provide accurate, current information and keep details up to date. We require each user to hold only one active account; multiple accounts, shared accounts, or accounts created to circumvent limits or bonuses may be suspended and funds withheld pending review.
Registration and verification
Personal identification and proof of address are required before certain transactions, including withdrawals. Our verification checks help prevent fraud and comply with regulatory obligations. Refusal to complete verification can result in account limitation or closure.
Account security
Passwords and login credentials must be kept confidential. Prompt notification to support is required if unauthorized access is suspected. We may suspend access while investigating security incidents and will cooperate with authorities when necessary.
Eligibility requirements
Only users who meet legal gambling age and local eligibility rules may open an account. Use of banking methods that are restricted in a player’s jurisdiction is not permitted. Residents of countries on our restricted list are prohibited from registering or maintaining accounts.
Acceptable use of the service
Services must be used lawfully and in good faith. Abusive behaviour toward staff, attempts to manipulate games or systems, exploitation of software bugs, and collusion are prohibited. Breaches may lead to forfeiture of winnings and account termination.
Bonuses and promotions
Promotional offers are governed by specific terms published with each campaign. General principles include eligibility limits, wagering requirements, contribution rates by game type, and expiry periods. Promotional balances may be voided for suspected abuse, and we reserve the right to amend or withdraw offers at our discretion.
Deposits and withdrawals
Deposits
Accepted payment methods and minimum deposit amounts are listed in the cashier. Deposits must originate from payment instruments in the player’s name. Currency options include Canadian dollars where offered, and third-party payment provider rules apply.
Withdrawals
Withdrawals are processed after verification and may be subject to handling times and internal limits. We apply anti-money laundering checks and may require additional documentation. Payouts may be returned to the original funding source where applicable.
Dispute handling
Clients should contact support in the first instance to resolve disputes. Unresolved matters may be escalated to our compliance team for review. Where applicable, independent dispute resolution or ombudsman processes will be followed according to the jurisdictional rules that govern our operations.
Updates to the terms
These Terms and Conditions may be updated periodically. Notice of material changes will be provided via the website or email where feasible. Continued use of the platform after changes are posted constitutes acceptance of the revised terms, subject to any consumer rights under applicable law.